Training Guide for Customer Service Representative
Introduction
As a Customer Service Representative for our business, you will be the first point of contact for customers. Your primary responsibilities include answering queries, assisting with purchases or services, and ensuring a seamless customer experience. This guide will help you understand our business, policies, and how to handle common customer questions effectively.
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Part 1: Buyeeme.com - Our Online Store
About Buyeeme.com
Buyeeme.com is an online store where we sell high-quality products such as:
1. Laptops
Examples: Dell 2nd Gen Laptop, Lenovo ThinkPad.
2. Clothing Suits
Stylish and high-quality suits for men and women.
We focus on delivering value with our easy payment methods and reliable customer service.
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Our Policies
1. Cash on Delivery (COD):
Customers pay after receiving their parcel.
Delivery charges are Rs. 1000; however, Rs. 500 is required as an advance.
2. Warranty:
Laptops come with a 3-day replacement warranty.
Items are thoroughly checked before dispatch.
3. Return Policy:
Returns are only accepted in case of damage during delivery or incorrect items sent.
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FAQs for Buyeeme.com
Here are some common questions customers may ask and their answers:
1. Q: What is the delivery time?
A: We deliver parcels within 2-5 working days, depending on your location.
2. Q: How can I trust your store?
A: You can pay after receiving the parcel. We provide high-quality products with a warranty for your peace of mind.
3. Q: What is the advance payment for?
A: Rs. 500 advance covers half of the delivery charges to confirm your order.
4. Q: How do I make the advance payment?
A: You can send it via EasyPaisa or JazzCash. Contact us on WhatsApp at 03057539362 for details.
5. Q: What happens if the product is faulty?
A: You can return it within 3 days and get a replacement.
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Part 2: Social Media Marketing Services
About Younis Digital Marketing Agency
We provide social media marketing services to help individuals and businesses grow online. Our offerings include:
1. TikTok Marketing:
Followers, Likes, and Video Views.
2. Facebook Marketing:
Profile and Page Followers.
3. YouTube Marketing:
Subscribers and Video Views.
4. Instagram Marketing:
Followers.
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Our Services and Prices
Here are some examples of our popular services:
1. TikTok:
1000 Followers: Rs. 700.
50,000 Video Views: Rs. 300.
2. Facebook:
1000 Page Followers: Rs. 1200.
3. YouTube:
1000 Subscribers: Rs. 1200.
4. Instagram:
1000 Followers: Rs. 1500.
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FAQs for Social Media Services
Here are some common questions customers may ask and their answers:
1. Q: Are your services real and safe?
A: Yes, all our services are 100% real and safe. We use ethical marketing techniques to grow your accounts.
2. Q: How long does it take to deliver the service?
A: Delivery times vary:
TikTok followers take 1-2 days.
YouTube services take 2-5 days.
3. Q: Do you provide a guarantee?
A: Yes, we guarantee the delivery of services within the promised time.
4. Q: What is the minimum order?
A: The minimum demo starts at Rs. 100.
5. Q: How can I contact you?
A: You can WhatsApp us at 03057539362 or visit our website www.Buyeeme.com.
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How to Handle Customers Professionally
1. Be Polite: Always greet the customer and maintain a friendly tone.
Example: “Hello! How can I assist you today?”
2. Be Clear: Provide clear and accurate answers to their questions.
3. Follow Up: If they are unsure, guide them step by step.
Example: “For placing an order, please share your complete address and advance payment confirmation.”
4. Be Responsive: Answer queries quickly and avoid delays.
5. Confirm Orders Properly: Ensure all details are correct before finalizing the order.
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Conclusion
By understanding our products, policies, and customer expectations, you can provide excellent service and help our business grow. This guide is your starting point—always feel free to ask if you have any questions or need additional support.
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